People
2,288
Total employees in 2024
2023: 2,269
PIZZA defines employees as full-time employees only, from rank-and-file at the restaurant floor to executive leaders. This represents the total number of employees by the end of 2024.
58%
Total Workers in 2024
2023: 4,831
Including outsourced personnel, our workforce in 2024 amounted to 9,240, the sum of total employees and workers by the end of the year. Outsourced personnel are vital to our operations as they comprise all our store riders, store members, participants from our inclusive hiring programs, cluster maintenance technicians, and utilities.
PIZZA is committed to cultivating a diverse and inclusive talent pool by prioritizing varied skills and potential, supporting local hiring, and upholding non-discriminatory practices across ethnicity, religion, and gender. We view diversity as a strategic asset that drives innovation, growth, and long-term sustainability.
Diversity and inclusion are embedded in our governance structure. Our Board Charter outlines our Board Diversity Policy, recognizing the importance of varied perspectives in achieving strategic objectives.
Guided by our policies, our Human Resources team fosters an inclusive workplace culture that values the unique backgrounds and contributions of all employees. While gender balance is evident at middle management, we continue to address the underrepresentation of women at the executive level.
We remain focused on attracting and developing high-caliber talent from diverse backgrounds, with the goal of shaping a leadership team that reflects the breadth of perspectives required to drive continued business success.
Diversity and inclusion are embedded in our governance structure. Our Board Charter outlines our Board Diversity Policy, recognizing the importance of varied perspectives in achieving strategic objectives.
Guided by our policies, our Human Resources team fosters an inclusive workplace culture that values the unique backgrounds and contributions of all employees. While gender balance is evident at middle management, we continue to address the underrepresentation of women at the executive level.
We remain focused on attracting and developing high-caliber talent from diverse backgrounds, with the goal of shaping a leadership team that reflects the breadth of perspectives required to drive continued business success.
2024 Inclusivity at Pizza in Numbers
52%
Female Employees
48%
Male Employees
65%
Employees Under 30
40+
Nationalities Represented
Talent Acquisition & Management
34%
New Employee Hire Rate
25%
Turnover Rate
-
Female
-
Male
At PIZZA, we believe that our strong talent acquisition and management program allows us to create a culture of high performance and productivity, maintain a highly motivated workforce that is diverse and inclusive, and delivers our seamless guest-centric service.
Training & Development
PIZZA’S Human Resources Division stands at the helm of our employees’ growth. Guided by our Training and Development policy, our HR teams work with our Department Heads to develop and deliver learning programs that build competencies, address performance gaps, adapt to business developments, and prepare high-potential employees as part of succession planning.
119
Average Training Hours per Employee in 2024
Average Training Hours by Gender
Pizza Culture Excellence Program
Our comprehensive culture program focuses on building strong teams, fostering innovation, and maintaining the Pizza Hut values across all levels of the organization.
Performance Management & Recognition
We believe in recognizing and rewarding excellence while providing clear pathways for career advancement and professional growth.
92%
Performance Review Completion Rate
Career Development
78%
Internal Promotions
We prioritize promoting from within, providing clear career paths and development opportunities for our team members to grow professionally.
Work-Life Balance
89%
Employee Satisfaction Score
Our flexible work arrangements, comprehensive benefits, and supportive culture contribute to high employee satisfaction and work-life balance.
External Guest Engagement
Through an integrated feedback management system, we connect with customers and address their concerns in a streamlined and timely manner, closing guest feedback tickets within 24 hours.
Guest Experience Excellence
6%
of all tickets were complaints and negative feedback only
Through an integrated feedback management system, we connect with customers and address their concerns in a streamlined and timely manner, closing guest feedback tickets within 24 hours.
Our mobile ordering platform provides a seamless and convenient ordering experience, allowing customers to customize their orders with ease.
AI-powered customer service system ensures faster issue resolution and personalized support for our valued guests.
Job Creation & Livelihood Support
As PIZZA grows, so do employment opportunities along our value chain ecosystem. We create livelihood opportunities and encourage decent working environments for our core businesses as well as our partners, vendors, and suppliers. Our Supplier Code of Conduct and Ethics (SCOCE) is key to our ability to create positive impact while expanding our locus of positive influence.
20,725
Total number of jobs supported across PIZZA Value Chain in 2024
2023: 18,187
PIZZA contributes to the national economy by supporting 20,725 jobs. This figure includes company-owned restaurant and corporate support employees and workers, as well as those whose jobs are indirectly supported through our business relationships such as our franchised staff, store riders, participants from our inclusive hiring programs, call center agents, and maintenance and utilities staff.
Shakey’s Super League
In addition, PIZZA encourages further guest engagement by supporting events that have positive societal impact. An example of this is PIZZA's support for women's sports, particularly through the sponsorship of the Shakey's Super League, highlighting the Company’s dedication to promoting gender equality and empowering women athletes across the Philippines.
2024 People & Sustainability Report
Discover our comprehensive approach to sustainable business practices, employee development, and community engagement initiatives.